Refund window and eligibility
A full, no-questions-asked refund may be requested within 14 days after the first payment. The window starts when payment succeeds and service is activated, and the submission time of the refund ticket in the user panel is used as the cutoff. Eligible requests do not need to prove a route issue or provide a specific reason, but order ownership, payment status, and service usage must still be verified.
This commitment applies to the first paid order completed on an account. Renewals, repeat purchases, additional traffic packages, and price differences from mid-term upgrades are not first-payment orders and are not automatically covered by the no-questions-asked refund scope. Duplicate charges, orders that were not activated correctly, or abnormal payment statuses may be submitted separately for review through a ticket.
Exclusions and cases requiring review
Requests submitted after the refund window are not eligible for the first-payment full refund. If the traffic included with an order has been fully used, or if there is clear, sustained, and substantial usage beyond normal service evaluation, PDDVPN may review the order records and actual usage rather than treating the request as a standard trial refund.
Accounts restricted for violating the terms of use, including reselling subscriptions, profiting from shared access credentials, disrupting route operations, using the service for unlawful activity, or maliciously consuming network resources, are not covered by the no-questions-asked refund commitment in this policy. Falsified payment records, repeated refund requests for the same order, or requests already disputed through a payment channel must also undergo payment-status verification to prevent duplicate processing.
Request process and required information
The account holder must log in to the user panel and submit a refund request through the ticket entrance. The ticket should include the username, order number, payment method, payment time, and refund request. If the system cannot temporarily locate the order, attach payment proof that can identify the transaction. A no-questions-asked refund does not require a specific reason, but complete order details help confirm payment ownership.
While the refund is being processed, avoid continuing to use the subscription and traffic associated with the order. If substantial traffic continues after submission, the review will use the latest usage records. Do not submit the same request repeatedly across multiple tickets, as this may create conflicting order statuses.
Review and service status
After receiving a ticket, PDDVPN verifies whether the order is the first paid order, whether the request falls within the refund window, whether payment has settled, and whether the account shows abnormal usage or terms violations. If additional information is needed, the request will appear directly in the original ticket.
Once a refund is approved, the service benefits for the related order will be terminated, and unused subscription traffic or traffic package balances will not be retained. Before the request is completed, the order may continue to display its previous status. The final result is based on the ticket record and the refund status shown by the payment channel.
Original payment method and settlement time
Refunds are generally returned through the original payment channel. For orders paid through Alipay or WeChat Pay, the relevant payment channel continues processing after approval and submission. The actual settlement time depends on the channel's settlement status, account status, and processing progress. PDDVPN does not treat ticket closure as the actual posting time shown by the payment channel.
USDT payments use a different on-chain process and cannot be automatically reversed like Alipay or WeChat transactions. After approval, the applicant must confirm the payment network in the original ticket and provide an address that can receive the refund and is compatible with that network. Carefully verify the address and network details before submitting them. If mismatched information prevents processing, confirm the details again in the ticket before proceeding.
Additional notes
Traffic packages remain available until used and do not expire, but refund eligibility is still reviewed under this policy's rules for first payment, the refund window, and actual usage. Monthly subscription traffic resets each month from the activation date, while a mid-term upgrade difference is calculated against the remaining days. Once upgraded service has been used, the difference is not treated as a separate first-payment order.
If a payment-channel refund fails, the transaction status remains unchanged for an extended period, or order records differ, continue adding the status shown on the payment page to the original ticket. PDDVPN processes requests using verifiable order records, payment results, and this policy, and does not collect refund information through external channels not listed on this site.